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Once you have your security system fitted it is highly important to keep your system in continuous, full working order. Regular maintenance visits ensure optimum performance at all times.

Why do I need a maintenance contract?

Peace of mind - having your system(s) regularly serviced will ensure its optimum performance at all times.

Save money - regular servicing will also ensure the maximum component life and result in lower system downtime, thus avoiding costly non-contracted hourly rates.

Compliance – current National Police Chiefs’ Council (NPCC) regulations require that all systems monitored with police response have a current maintenance contract in place. Certain insurance companies also require regular servicing and we advise that you check with your current insurance provider for the level of cover required.

What are my options and the differences between a Service and Maintenance?

Secureassist Security Systems Ltd provides the option of either having your system(s) serviced or fully maintained. Services are optional and do not require an annual contract. They will be offered on an annual basis; however, you are not obligated to have one.

Maintenances are compulsory and require an annual contract to be in place. Contracts are renewed annually and are either an insurance requirement or a requirement of policed systems.


Comprises of:


Comprises of the above, with the addition of:

Important Notice to Customer

Alarm owners must inform the police and Local Environmental Health Department of a new installation and report any changes in keyholders within 24 hours.

The Noise and Statutory Nuisance Act (1993) which came into force on 5th January 1994, gives Councils who have adopted the legislation, the power to prosecute persistent offenders in the case of an alarm that sounds for more than 15 minutes, or gives repeated false alarms. This applies in the case of both commercial and domestic situations.

It is a condition of the National Police Chiefs’ Council (NPCC) regulations that response can be withdrawn where an alarm is not maintained to current British and European standards (EN50131/PD6662)

Failure to conform to these regulations could affect any insurance claim you may make, in that you have not taken sufficient regard for the security of the insured property.

What’s included in a preventative inspection?

All services and maintenances are performed in compliance with all current British and European standards and comprise of the following checks:

On-site service/maintenance of IA to include: Remote system service/maintenance to include:
Checking the installation, location and siting of all equipment and devices against specification. Interrogation of event record and corrective action taken (if required)
Checking operation of all detection devices. Checking system setting and unsetting
Inspecting all flexible connections. Checking no adverse tamper or fault conditions exist on system
Checking mains and stand-by battery power supplies, including charging rates. Checking any alarm circuits that are on soak test
Checking control unit for correct operation. Checking any alarm circuits that are inhibited/isolated
Checking remote signalling equipment physical connections Checking that ‘frequently used’ detectors are operating
Testing remote signalling equipment communications to the Alarm Receiving Centre. (Applicable to monitored alarm systems only). Checking correct operation of ATS (all paths)
Checking all audible warning and alarm devices. Issuing of report
Checking system is fully operational.
Providing a signed engineer’s report.